Our Ticket Policies
Our Ticket and Sail Policies
Tickets are non-refundable. Once purchased, tickets cannot be refunded and cannot be rescheduled because your space is being guaranteed at the event. We reserve the right to modify or cancel reservations, as necessary. Under such circumstances, we will offer the opportunity to reschedule or provide a full refund.
Activity may be cancelled due to severe weather. The activity usually runs in light rain and other moderate weather conditions, but the seller, the Schooner Ardelle, may cancel the activity up to an hour before the start time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability) or receive credit for a future event. If we cancel the event, we will post the information online at www.schoonerardelle.com/cancellation.
All participants are required to have tickets for a sail. Our boat is United States Coast Guard documented for a certain amount of passengers and we cannot exceed the capacity. This means that all passengers including infants and toddlers must have a ticket.
Individuals holding trunnel tickets may redeem these using the on-line reservation system or at the dock. If redeemed at the dock, space is available on a first come, first serve basis. As noted above, if the boat is sold out we may not be able to honor the trunnel ticket because our Coast Guard certification limits our number of passengers.
Because New England weather forecasts are not entirely reliable, we don’t usually cancel trips based solely on the forecast. The captain decides whether or not to sail very close to departure time. Thunderstorms, thick fog, steady rain, and/or winds in excess of 25 knots may cause a trip to be canceled.
What to Bring
It’s cooler out on the water, so bring a sweatshirt or windbreaker. Dress shoes or high heels are not ideal for boating — we recommend sneakers, sandals, or boat shoes. Cameras, sunglasses and sunscreen are also recommended. Snacks, water and soda, and beer and wine are available for purchase. passengers are welcome to bring their own food and soft drinks. However, by regulation, coolers of alcoholic beverages are not aloud to be brought aboard. There is a restroom (called a “head” in nautical terms) on board. It is below decks, via a steady boat ladder, so persons with limited mobility may want to use the Maritime Gloucester restrooms before departing.
Seasickness is rarely a problem on large schooners and we sail in relatively calm waters close to shore. However, those prone to motion sickness may wish to take some Dramamine half an hour before sailing.
We are easily reached by Routes 127, 128 or 133. Those arriving on Cape Ann via Rte. 128 can exit at the end of Rte. 128 and take a right onto Main Street. Go about one mile (stay to your left as the road turns into Rogers Street) and Harbor Loop will be a left hand turn. We are on the water adjacent to the U.S. Coast Guard Station. The address is 23 Harbor Loop. The Ardelle is berthed at the dock behind the Maritime Gloucester Visitor Center.